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RETIRED (EVERYTHING BELOW HERE IS RETIRED)
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COMPLIANCE:

Cranbrook Loans Compliance Manual:

Cranbrook Loans Employee Handbook

Click Here to Go To Processing Department Employee Dashboard

SUPPORT

1. Credit Score Modeling “Beta” Not Fico, Mikeo Score.
2. Scenario Help Desk
3. Anonymous Feedback To Company Management
4. HELP DESK-NAVIGATOR
5. Lender AE Contact List
6. Product Support Deal Review Request
7. Business Generation/Marketing Planning Meeting Request
8. Training Request-NAVIGATOR
9. Workflow Inbox

Support Directory

REPORTING

1. Daily Report
2. Weekly Report
3. Regulatory Training Attendance Log (1x Per Year 1st Quarter)
4. Anti Money Laundering Suspicious Report
5. Loan Inquiry From Referral Source For Account Executives
6. Processing File Status Change Policy and Form
7. Daily Report – Human Resources
8. Daily Report – Realtor Reach Out VA

FILE SUBMISSION, Product Support, Disclosures, & PROCESSING

1. Scenario Help Desk
2. Product Support Deal Review Request
3. Request To Run DU/LP on Marginal Deals
4. Disclosure Request
5. Request To Process Loan/Submit Loan For Processing/Broker Demand
6. Request To Lock Loan
7. Closing Disclosure Approval
8. Submit Conditions To Processing
9. Request To Send Gift Letter To Donor/Borrower
10. Request to Make Changes To File Submitted To Processing
11. Request for Documents to be Esigned.

COMPLIANCE CENTER

1. PROCESSOR TO COMPLETE ON 10% OF FILES ON THE FIRST OF EACH MONTH. Per Loan Compliance: Post Closing Quality Control
2. PROCESSOR TO COMPLETE ON 100% OF ALL FILES UPON SUBMISSION AND EDIT UPON CLOSING. Disclosure Package Quality Control Cranbrook/Lender
3. ANYONE TO COMPLETE IF ANYTHING SUSPICIOUS OCCURS. AML Suspicious Report
4. PROCESSOR TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. AML Independent Testing
5. IT DEPARTMENT TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. Information Security Internal Audit
6. PROCESSOR TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. Annual Status clear check for Hud Ofac Sam employee and contractor tracking view
7. PROCESSOR TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. Identity Theft Red Flags Rule Checklist
8. PROCESSOR TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. Regulatory Compliance Annual Checklist
9. PROCESSOR TO COMPLETE BEGINNING ON 1/1 OF EACH YEAR NO LATER THAN 1/31 OF EACH YEAR. AML Training Certification Employee List
10. A COMPLIANCE FYI FOR ALL. State Specific Disclosures Required

ACCOUNTING & PAYROLL

1. Commission Payroll Pay Request (Quick)
2. View List Of Your Closed Transactions
3. Perks At Cranbrook 
4. Preapproval/Appraisal Advance Pay Request
5. Realtor/Originator Compensation Approval Request
6. View My Paycheck or W2
7. Funded Loan Request for Payroll.
8. Direct Deposit Authorization
9. Vacation/Holiday PTO Request

MARKETING

1. Request Personal Webpage
2. Lead Income Calculator
3. Business Generation/Marketing Planning Meeting Request
4. LOGO Download
5. Business Card Order Form
6. CRM Login
7. Call Center Predictive Auto Dialer Login
8. Blog Social Automation Login
9. Editable Marketing Flyers
10. Custom Marketing
11. Cranbrook Promotional Items Online Store
12. Call Center Software For Telemarketing – Velocity 
13. Custom Open House/Real Estate Co-Branded Flyer

REALTOR MARKETING CENTER

1. Editable Marketing Flyers
2. Custom Marketing
3. Custom Open House/Real Estate Co-Branded Flyer
4. Preferred Agent Immediate Preapproval

LICENSING

1. HELP DESK-NAVIGATOR
2. NEW NMLS MLO LICENSE TRANSFER REQUEST
3. CONTINUING EDUCATION
4. PRE LICENSING EDUCATION

BYTEPRO STANDARD DOWNLOAD LINKS

https://drive.google.com/drive/folders/1-u0vUkIEgf37YhAcjd7QXkaIp6bBEKmI?usp=sharing

Subscribe to Tech Package by clicking here:

Tech Package Subscription

Once subscribed, follow these instructions and send email to mtayoub@cranbrookloans.com requesting your user id and password.

BYTEPRO ENTERPRISE INSTALLATION

1. Make sure you’ve installed Dot Net 4.62 or Later. Click here to install now.
2. Click here to Install BytePro Enterprise  (Install PDF printer too See lower right hand corner of this link)
3. If you’re installing BytePro Enterprise on your PC and get a screen that asks, “Please select the type of database that it will connect to”, choose “Internet”
4. On the next screen the connection name is: BYTEPROCRANBROOK and the URL is: https://bytepro.cranbrookloans.com/losweb

BYTEPRO ENTERPRISE LINKS

1. BytePro Web Portal (Online Loan Officer File Access)
2. Byte Pro Consumer Portal (Online Access for your customers) *******Please read 3 before using the portal.********
3. Embed a URL in Loan Officer websites, or the Loan Officer can email a link to a consumer to initiate a new loan inquiry.  Simply add ?lo=LoanOfficerUserName to the Consumer Portal home page URL.  This URL, provided to the consumer to initiate their own loan application, will allow the consumer to create a loan file that is automatically assigned to the loan officer shown in the link. https://bytepro.cranbrookloans.com/byteconsumerportal?lo=mdavis 
4. After a loan officer initiates a loan file in the BytePro client application, they can send the borrower a “Welcome” email with a login link to fill in additional details and continue the loan application process.  Navigate to the Consumer Portal screen within the loan file in BytePro. Click Send Welcome Email.  Click Fill to auto-fill the borrower’s email address as the User Name, or manually enter a User Name. The link sent to the borrower in the Welcome email is good for 7 days. Once you select Send Welcome Email on this pop-up window, BytePro will launch a new email message that contains welcome information and a link for the borrower to continue the application process in the portal. Upon receipt of the email, the borrower will click (or copy/paste) the link to launch the portal in a browser window.  To create their portal account, the borrower will be prompted to enter the last four digits of their SSN and/or their four-digit birth year, if the information has been input in BytePro.  If these fields are not completed in BytePro, The log-in prompt will just show user name and password fields. Once the Welcome email has been sent, you will see additional options on the Consumer Portal screen in BytePro:

DOCUMENTS

Accessing Documents and Policies on Sharepoint

LINKS

1. Project Panorama Processing Management System Access
2. Project Panorama Task By User Page
3. Call Center Predictive Auto Dialer Login
4. Blog Social Automation Login
5. Call Center Software For Telemarketing – Velocity 
6. Cranbrook Promotional Items Online Store
7. View My Paycheck or W2
8. Vacation/Holiday PTO Request
9. USDA Eligibility Check
10. FHA Loan Size Maximum Check
11. VA Condo Approval Check
12. FHA Condo Approval Check
13. PBX Phone System Cyberlink.
14. Mortgage Document Foreign Language Translations FHFA.GOV

PHONE NUMBERS

• FREDDIE MAC SERVICE 800-373-3343 – Underwriters standing by to talk to you about findings, criteria and more.

PROCESSING DASHBOARD

• Processing Dashboard

TRAINING

TRAINING LINKS – A list of Video Trainings for Cranbrook Workflows.

STEP BY STEP GUIDE TO SUBMIT LOAN TO PROCESSING

Step 1:  Sell Loan (Obviously)Step 2: Move file from local byte folder to cranbrook folder.  Either Via Fannie Mae Export or moving the files within the program (See Training).  If your file is in epoch, move From Epoch to Byte (See training on how to do this)Step 3:  Make Sure Application is accurate. and Complete Disclosure RequestStep 4: After Disclosures are Signed or Esigned by Client you should get the required supporting documents (paystubs, w-2’s, etc.) from the customer.Step 5:  Complete the Broker Demand when you have all of the supporting documents and the file is ready to be processed.  (make sure your Byte file is accurate before completing the Broker Demand.Step 6: Your file will be taken over by your processor.  You should keep updated with your file by requesting to be a collaborator on our task management system by sending an email to your processor.

REGULATORY REPORTING

• Information Security Internal Audit
• Anti Money Laundering Independent Testing
• Identity Theft Red Flags Rule Service Provider Audit
• Regulatory Requirements Completed Checklist

HRE Realtors

This form must be completed within 48 hours from transaction date.

Purchase transaction – within 48 hours after transaction is under contract.

Listing transaction – within 48 hours after a listing agreement has been signed.

If you have any questions about how to make sure your transaction is compliant, please click here. Also take a look at the Listing and Purchase submission forms as it can serve as a guide for compliance and good practices.

If you’re submitting a listing click HERE.

If your submitting a purchase transaction click HERE.

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